Terms and Conditions of Website Use

This website is operated by Luxford Burgers (Secure Kitchens Ltd). Throughout the site, the terms “we”, “us” and “our” refer to Luxford Burgers. Luxford Burgers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Luxford Burgers is the trading name of ‘Secure Kitchens Ltd’, a Private Limited Company registered in England and Wales with Company Registration Number 12770110, at office address Anmaryn, Luxford Road, Crowborough, East Sussex, TN6 2PP.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Luxford Burgers and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss of damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Every effort is made to keep the website up and running smoothly. However, Luxford Burgers takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Deliveroo Orders

These terms set out how you may place an order for delivery on an application and govern the provision of such orders. We are responsible for orders placed on application, however, delivery of your order is arranged by Roofoods Ltd (t/a Deliveroo). Before you can place orders using an Application, you must open a Deliveroo account. You can open and manage your account on Deliveroo’s website. The use of your Deliveroo account is subject to Deliveroo’s terms (as amended from time to time), which can be found at https://deliveroo.co.uk/legal.

We do not guarantee the availability of any Application, or that particular items will be available to order from individual sites we operate, or that such individual sites will be available using an Application. Each site has a delivery area and operating hours, which may change at any time. Orders are subject to availability. Descriptions and pictures are illustrative only; products may vary.

We must accept orders placed through an Application before they are confirmed - when your order is confirmed, a contract between us is formed. We will send you a confirmation if your order is accepted. If a minimum order value applies to your order, this will be shown on the relevant Application. Fees applicable to your order will be shown on the Application.

Important: Where allergens information is not available on the Application or if you have questions about allergens, please contact us prior to ordering. We cannot guarantee that orders do not contain allergies.

You may cancel an order at any time before we start preparing it by contacting us via an Application, and we will refund your payment (excluding any discount, or voucher that was applied to the order). If you cancel any order after we’ve started preparing it, you will be charged the full price for the order and, if the delivery driver has already been dispatched, for the delivery fee. We may notify you that an order has been cancelled at any time. You will not be charged for orders cancelled by us, and we will refund payments already made using the same method you used to pay.

You have a legal right to receive goods which comply with these terms and other requirements implied by laws. We will provide a refund or account credit in respect of orders that do not comply with your legal rights, unless we reasonably believe that the problem was caused after delivery. We are not responsible for problems outside our control. We may request a photograph showing the problem and may also consider any other relevant information.

Age-restricted products can only be sold and delivered to persons aged 18 or over. By placing an order for an age-restricted product, you confirm that you are at least 18 years old. Where an order is delivered, you will be asked by the delivery driver to provide proof that you are aged 18 or over before the delivery is completed. Delivery may be refused to any person unless they can provide a valid photo ID proving that they are aged 18 or over, or to any person who is or appears to be under the influence of alcohol. If delivery is refused, you will still be charged for the relevant order and for delivery.

Prices (which include VAT) are found on an Application. Delivery, service and other fees will be confirmed before you finish an Application. We may operate dynamic pricing some of the time, which means that prices may change while you are browsing. Price changes will not affect items added to your basket in the last two hours or confirmed orders, unless there is an obvious mistake.

Payment for orders may be made on our Application by credit/debit card or other payment methods. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made to Deliveroo as our agent. Payment may also be made by using vouchers or account credit; use of these is subject to Deliveroo’s Voucher and Account Credit Terms.

We are responsible to you for loss of damage that you suffer as a foreseeable result of us breaking these terms. We are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so.

As a consumer, you have certain rights under law and nothing in these terms can, or is intended to, limit or remove these rights. Further advice about your consumer rights is available from any local Citizens’ Advice Bureau (https://www.citizensadvice.org.uk) or local Trading Standards Office (https://www.gov.uk/find-local-trading-standards-office).

We have taken every care in the provision of your orders. However, to the extent permitted by law, we provide Applications and orders on an “as is” and “as available” basis, without any promises, conditions, warranties or other terms of any kind.